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20 Apr 2020

What is AMCS Premium Services?

Delivering greater assurance, accountability and accelerated time to value

AMCS Premium Services is not something new! It is a service offered and available to AMCS routing customers to accelerate business success.

Premium Service customers are realising that now, more than ever, is the time to capitalise on the advantages of AMCS’ routing solutions to drive innovation and assurance while maximising the return on their software investment.

  •  AMCS Premium Services delivers a superior level of support that enables you to focus on your core business
  • It is a cost-effective, low risk, high-quality SLA based service that enables you to partner with greater accountability and assurance
  • Assurers access to experts who truly understand your business
  • Provides an outcome-based service that delivers innovation and accelerates time to value

A superior level of support 

AMCS Premium Services consists of a catalogue of service components designed to maintain and enhance AMCS’ implemented system in your environment. It consists of both technical operations and enhancement services.

Let’s take a look at what optimal services features are available to customers from a technical operations standpoint.

 

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Technical operations are service components that optimise the availability, stability, and performance of the system. It includes superior and proactive monitoring, maintenance, health checks, updates, and service requests with 24/7 support to ensure your business’ continuity and to maximise the ROI on your investment.

As detailed above, Premium Service customers gain many service features that are managed and maintained by a dedicated service manager for each customer.  This provides you with greater assurance and service accountability so that your organisation can focus on your core business activities.

Would you like to learn more?

Visit our Premium Services webpage or download our service brochure for more information.

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Premium Services Brochure